Areas of Support
A list of what Computer Services supports
Reviewed by Brian White, 4/25/2012
Operating system support (Windows/Linux/Mac)
installation
upgrades
patching
reghosting
troubleshooting
Application support (standard and additional applications)
ordering
installation
upgrades
troubleshooting
Computer hardware maintenance (Windows/Linux/Mac)
initial setup
troubleshooting
warranty and post-warranty repair
Backups
AFS
Windows
Linux
Macintosh
Computer security
monitoring
firewalls
intrusion prevention
antivirus control service
Email service
SMTP (mail forwarding, @cs.unc.edu, mail lists)
Google mail administration
Web services
department web server
CGI server
class web services
custom administrative web pages
Databases
administrative systems – development and support
user systems – limited disk space and backups
Other central software services
disk service (AFS, NFS)
version control services (CVS, Subversion, Git)
software update service
software distribution (Windows, Mac)
domain controllers, WINS service (Windows)
DNS, DHCP, NIS, LDAP, time
compute and login service (Linux)
calendar service (Google calendar)
ITWorks (administrative data) service
Network
standard production network
specialized research setups
wireless
Building security
access control
video
Computer and peripheral configuration and ordering
User accounts and disk space
Software licensing
Training: one-on-one and in groups
Help web pages
Telephones
voice connections
voice mail
moves