The Remedy System

In January of 2000, CS Computer Services transitioned from the old OPS (Online Problem System) to the UNC Remedy system for tracking work requests. Under Remedy, what were formerly called "problems" are now called "tickets". This system offers a number of advantages, including automatic escalations and the ability to transfer tickets between various groups on campus.

• To Submit a ticket use this web form. You'll be given a ticket number right away, and a confirmation message will be sent to the address you supply.
• Check the status of a ticket. Please note that if you submit a ticket using the link above, it won't show up in this list until we have received the ticket (becuase this system keys on the PID, and we do not require that when you submit a request). Also, this is a UNC ITS service, and requires that you have an Onyen ID--if you don't have this type of ID, you can create one online, or if you prefer, send mail to help@cs.unc.edu or call the TSC at 962-1872, and we'll check on the status for you.

More information

• ITS's Remedy Homepage
• Help Articles About Remedy
• Remedy's Homepage